#ibmcsc China 30
We have so much information about our clients, their issues and the causes that it sometimes becomes difficult to make sense of it all. So, we decided to build a correlation matrix and dependencies chart to understand how things fit together. I think it was very useful and it helps us identify the cause and
effect along with the cascading effect. We can now build a story around it and help our clients understand how fixing one thing can lead to an improvement in various areas.
Another interesting aspect of the day was the gift giving by Irena, our Slovenian colleague. She had brought some paintings from Slovenia and each painting had a story to tell. She went through each one of them and told us the stories. Thanks to her, we now know Slovenia a bit more.
That is the beauty of this program. You get to know people from different cultures and learn about them. This should be in the 'must-do' list of every IBMer who is part of any virtual team that works across countries and continents. You can never get this exposure sitting in the office and talking with others on phone.
We have so much information about our clients, their issues and the causes that it sometimes becomes difficult to make sense of it all. So, we decided to build a correlation matrix and dependencies chart to understand how things fit together. I think it was very useful and it helps us identify the cause and
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| Correlation Matrix |
Another interesting aspect of the day was the gift giving by Irena, our Slovenian colleague. She had brought some paintings from Slovenia and each painting had a story to tell. She went through each one of them and told us the stories. Thanks to her, we now know Slovenia a bit more.
That is the beauty of this program. You get to know people from different cultures and learn about them. This should be in the 'must-do' list of every IBMer who is part of any virtual team that works across countries and continents. You can never get this exposure sitting in the office and talking with others on phone.
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| Irena explaining her gifts |
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